Frequently asked questions
Straight answers to the questions homeowners actually ask
Collected from years of service calls across our branches. Question not here? Call (888) 605-4101 — a real person answers.

Pricing & what affects cost
How much does pest control cost?
Four things set it: home size, the pest, how established the problem is, and one-time versus a recurring plan. We quote after hearing your situation — one short call gets an exact price that doesn't change on arrival.
Why do quotes vary so much between pest control companies?
Because the service varies. A low quote often means a quick spray, no inspection, and a fee when pests return. A complete service includes inspection, source treatment, a written report, and free re-service. Compare what's included, not the number.
Is a recurring plan worth it compared to one-time service?
For most homes, yes. A one-time service corrects today's problem; a plan maintains the barrier, catches activity early, and includes free re-services between visits. Crisis-by-crisis callers usually spend more.
Safety — kids, pets, and your home
Are the products you use safe for my kids and pets?
Used as labeled — which is exactly how our licensed technicians apply them — our products are made for use around families; they're the same professional product classes used in hospitals, schools, and daycares. We treat where pests live rather than broadcasting through living spaces, and your technician will tell you if any area needs to stay clear and for how long (for most services, just until treated surfaces dry). Every application and its precautions are documented on your service report.
Do you spray inside my home at every visit?
No — with an established exterior barrier, routine interior spraying is unnecessary. See activity inside? We treat the interior at your next service; if it can't wait, a re-service is free for covered pests.
Treatment frequency & how service works
How often should a home be treated?
Most homes do best quarterly: the barrier is refreshed as seasons change and new activity gets caught early. Mosquito service runs monthly in season; active infestations follow the schedule the pest's biology demands.
Why is there a follow-up visit about 30 days after the initial service?
Reproduction cycles. The initial service eliminates the adults; hidden eggs hatch in the weeks after. The back-to-back visit treats that new generation before it matures — eradicating instead of chasing.
Do I need to be home for service?
No — routine services are exterior-focused. Want to be there, or need interior attention? Tell the office when you get your notification. Either way you receive a written report of what was done.
Guarantees
What happens if pests come back between visits?
We come back the same or next day — at no additional charge, as many times as it takes. Re-services for covered pests are unlimited and free between scheduled visits, in writing on every service report. You should never pay twice for the same problem.
Do you offer a money-back guarantee?
Yes — and here's exactly how it works: if we've provided three free re-services and your covered pest problem still isn't resolved, we refund your last service payment. Between visits, re-services are always free — same or next day, as many as it takes.
What is the Web-Free Guarantee®?
Our registered promise about the visible details: if your technician sees a spider web on your home, they knock it down — every visit, no exceptions. It's a standard of ownership; a service that handles what you can see is one you can trust with what you can't.
Preparing for your service
How should I prepare for my first service?
Usually very little: give the technician access and keep kids and pets clear. Where prep genuinely affects results — bed bugs and fleas — we provide a short written prep list when you book.
Should I spray store-bought products before you arrive?
Please don't. Repellent sprays scatter many pests — German cockroaches and ants especially — pushing them deeper into walls and slowing treatment. Already sprayed? No harm; just tell your technician.
Pest-specific questions we hear most
Are these flying ants or termite swarmers?
Termite swarmers: straight antennae, broad waist, four equal wings. Flying ants: elbowed antennae, pinched waist, mismatched wings. Swarmers indoors — or shed wings on sills — usually mean an active colony; inspect promptly.
I saw one cockroach. Do I have an infestation?
One big outdoor roach can be a loner. One German cockroach — small and tan — almost never is: they breed indoors and stay hidden, so one in daylight usually means an established population. Identification comes first.
Do I have to throw away my mattress if I have bed bugs?
Usually not — and hauling it out can spread the infestation. Treatment plus a proper encasement handles the bed in most cases. Bed bugs aren't about cleanliness, and a multi-visit protocol solves them.
When does mosquito season start and end?
Depends on your state — activity opens once temperatures hold above roughly 50°F. Gulf and Sun Belt markets run nearly year-round; New England, late April to early October. Start service just before your season opens.
Still have a question? Ask it with your quote
Tell us what you're seeing. We'll call you back promptly during business hours. Or call (888) 605-4101.
15,000+ customer reviews across our branches.
- You request your quote. Two minutes, no obligation.
- We call you back — a real person from your local team, not a call center.
- Your first service is scheduled at a time that works for you.
✓ Request received
Done — we'll call you back promptly during business hours. Keep your phone handy.